C S Batteries Terms and Conditions

ACCEPTANCE OF ORDERS
The acceptance of all orders and all sales by us are made subject to and expressly conditional upon these terms and conditions. We reserve the right to refuse any order where we feel that there is fraudulent use of a credit card, but will endeavour to contact you and accept an alternative payment method.

PAYMENT
Unless we have extended credit to you, you shall pay either by: Cheque with Order or by Credit or Debit Card. All cheque payments must have full name, address and guarantee number on the reverse of the cheque. If payment is made by Credit Card, the statement will display Buzz Computer Services as the creditor. When using the on-line shopping cart a discount may be shown against your order, this is to cover any round of the tax and prevent you from being over charged.

MINIMUM ORDER
We do not specify a minimum order for your batteries, if you are using our shopping cart or paying by cheque.

DELIVERY
Generally we have all batteries listed in stock, UK delivery is normally within 1-2 working days (UK Orders). Should there be no stock of an item ordered we will contact the buyer to inform them of this and offer alternative arrangements.

INCORRECT DELIVERY DETALS
It is the customer's responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us if they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.

FORCE MAJEURE
CS Batteries shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.

HELD ORDERS
Any orders held, delayed, or rescheduled at the request of the Buyer will be subject to the prices and conditions of sale in effect at the time of release of the holder or reschedule, plus any additional costs incurred due to the hold or reschedule. Any such order held, delayed, or rescheduled beyond a reasonable period of time will be treated as a Buyer termination.

SUBSTITUTE EQUIVALENT
We reserve the right to substitute an equivalent battery to the battery ordered by the customer, either by type number and / or manufacturer. This does not affect the consumer's rights to return goods if they feel they are unsuitable for the purpose intended for.

GENERAL LIMITATIONS OF LIABILITY
In no event shall we be liable for loss of profit or revenues, loss of goodwill, loss of use, damages to or loss of other property or equipment.

RETURNS & CANCELLATIONS: FAULTY GOODS
Should an item received be faulty, please let us know and we will replace the item with a tested replacement battery, or issue you with a refund. All returns must be notified within 14 days of receipt of the battery and you will be instructed how to return the battery. Please enclose a covering letter with your name and address and whether you would like an exchange or refund of the item. When we receive the returned goods we will credit your account whit the cost of the goods plus for UK orders the cost of our standard delivery charge, we will not refund Royal Mail special delivery cost as this is a additional service. The returned goods will be tested and if found to be faulty, return postage will be refunded up to a maximum of our standard delivery cost, if found to be working the return will be at the customers expense.

ERRORS IN ODERING
If you find that the item you have order is not what you require, you can send the goods back to us and we can exchange it. It is your responsibility to return the unwanted goods to us at your own expense. They however, must be in a resaleable condition, i.e. the packaging must be fully in tact and the item itself must have suffered no damage. You must notify us of this error within 14 days of receipt of the goods and we will allocate you a returns number. You must also include a covering letter with the returns number and your name and address. This does not affect the consumer's cancellation rights under the Consumer Contracts Regulations 2013.

If you order in error and would prefer a refund we ask that you return the goods ensuring that they are in resaleable condition. We will then arrange to refund to your card, less the cost of our initial delivery charge.

CUSTOMER SERVICES
If you need to contact us for any reason you can do so by calling 01333 310625 (UK national rate) or alternatively email us at sales@csbatteries.com . Office hours are Monday - Friday 9am - 5pm, with an out of hours answer service.

COMPLAINTS
In the unlikely event that you are not completely satisfied with the goods you receive, please email us at support@csbatteries.com with details of your complaint. To ensure you that we take your complaint seriously we will acknowledge your email within 72hours of receipt. In this email we will give you an indication of the length of time we expect it will take to resolve any problems. If there are any delays in this process we will keep you informed.
These terms do not affect your statutory rights as a consumer.

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
Consumer Contracts Regulations 2013
(UK & EU ORDERS ONLY)
You have a 14 day period starting the day after taking delivery of the goods, to cancel your order. It is your responsibility to return the unwanted goods to us at your own expense. All refunds will be made within 30 days of the cancellation, however, should the goods not be received by us then a deduction will be made from the refund to cover the cost of collecting the goods. After taking delivery of the goods, if you wish to cancel your order, they must be returned to us in an unopened resaleable condition. If any goods are not in stock, you will be contacted and can advise us if you wish to cancel, take an alternative or wait for stock. You will be sent an e-mail with written confirmation of your order when placing the order on-line.